APA Representing AA Pilots Home | Login | Contact APA | Site Map
 
Public Relations


Search APA
Website Current Area

May 14, 2010

This is APA Communications member First Officer Scott Shankland with the APA Information Hotline for Friday, May 14.

“CUSTOMER EXPERIENCE REWARDS” CHECKS: In a message on AAPilots.com this week, the vice president of flight indicated that American Airlines “surpassed the Overall Onboard Experience goals” for each month in the first quarter of 2010. Management is therefore issuing “Customer Experience Rewards” checks for $150 to each pilot, making these checks available beginning today in flight offices across the system.

APA has received a variety of feedback from members about this announcement. Some pilots have advocated that we recommend our members refuse the money altogether, expressing the view that such a token amount is an affront to the value of the professional service we provide.

Others have suggested we respond just as we did when management issued non-contractual bonuses in January 2008. At that time APA provided a letter for each pilot to present to their local flight office. In this letter, we expressed the view that the bonuses were “nothing more than a diversion tactic” to take the spotlight off management bonuses. We also indicated that “we would be more encouraged by news that AMR has ceased their negotiating delay tactics and are willing to conduct substantive negotiations that restore our profession, recognize our sacrifices and reward our value to this airline.” As evidenced by management’s continued refusal to provide a pay proposal after three-plus years in negotiations, not much has changed since the last time the flight department decided it wanted to deliver in-person “attaboys.”

Management has indicated to APA that they decided to issue the Customer Experience Rewards checks in paper form because it creates an opportunity to personally thank employees. Although we typically advocate the “My Union Speaks for Me!” response in such situations, this time we encourage members to use this opportunity to emphasize that a new contract produced through good-faith bargaining represents the most appropriate recognition of our pilots’ worth. Speak up and leave no doubt in any chief pilot’s mind about our unwavering resolve. Make sure they understand that we remain unified in our quest for a restored contract.

That’s all we have for today. Thanks for checking this message.



Related Links

Previous APA Hotlines

Flightline Magazine

CAPA Capitol Update


Domicile Meetings
LAX
Thursday, June 10 from 10 a.m. to 2 p.m., Thousand Oaks area, specific location and guests to be announced soon.
BOARD OF DIRECTORS MEETING DFW
Monday, May 17 through Friday, May 21 at APA headquarters, 14600 Trinity Blvd., Fort Worth, TX 76155-2512. All members in good standing are welcome to attend any open portion of this meeting.
FAMILY AWARENESS LAX
Bimonthly lunch on the second and fourth Wednesday of each month beginning at 11 a.m., Brent’s Deli, 2799 Townsgate Rd., Westlake Village, tel. 805-557-1882. All active members, spouses and other family members are welcome to attend.
FAMILY AWARENESS MIA
First Wednesday of every month, happy hour at Snapper’s Turtle Club waterfront bar from 6 p.m. to 8 p.m. Snapper’s is at MM 94.5 ocean side, 94.5 miles away from where Hwy. 1 ends in Key West. Any questions, please contact Ray Nemura, tel. 305-664-2807 or capnemo@bellsouth.net.
FAMILY AWARENESS MIA
Dinner at the Baja Café every third Tuesday beginning at 6:30 p.m., 1310 S. Federal Highway, Deerfield Beach, Fla. tel. 954-596-1305.
FAMILY AWARENESS DCA
Breakfast at the Silver Diner every second Monday from 10 a.m. to noon, 12250 Fair Lakes Parkway, Fairfax, Va. RSVP to Thaura Jeffreys, av8rx@hotmail.com or call 571-212-1901.



WARNING: Unauthorized access to this Web site by an unauthorized user, or the passing of information to members of management, or their agents, may result in prosecution or legal action under one or more of the following:

  • Wire Tap Act, Title 18 U.S.C. §§ 2510-2520
  • The Stored Communications Act, Title 18 U.S.C. §§ 2701-2710
  • The Electronic Communications Act of 1986, Title 18 U.S.C. §§ 2510(12)
  • The Railway Labor Act, Title 45 U.S.C. § 152

APA Communications | web.administrator@alliedpilots.org | 817-302-2272
O'Connell Building | 14600 Trinity Blvd., Suite 500 | Fort Worth, TX 76155-2512
Copyright © 2010: Allied Pilots Association. All rights reserved.
Back to Home
Get Acrobat